NordSocks

Service Policy

Last updated: October 7, 2024

1. Service Overview

At NordSocks, we are committed to providing exceptional service for all your premium sock needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@nordsocks.com
  • Phone: +45 65 95 43 11
  • Address: Thors Bakke 2, 8900 Randers, Denmark

2.2 Support Hours

Our customer support team is available:

  • Monday - Friday: 9:00 - 22:00
  • Saturday: 9:00 - 19:00
  • Sunday: Closed

3. Repair Services

3.1 Available Services

  • Sock darning and repair
  • Elastic band replacement
  • Heel and toe reinforcement
  • Pattern restoration
  • Size adjustments
  • Color restoration

3.2 Service Timeframes

Standard Processing Times

  • Assessment: 1-2 business days
  • Minor repairs: 2-3 business days
  • Major repairs: 5-7 business days
  • Custom work: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All NordSocks products come with:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free replacement for missing items (reported within 7 days of purchase)

4.2 Premium Care Program

Optional premium care services include:

  • 12-month extended protection
  • Priority repair service
  • Free repairs for normal wear
  • 20% discount on custom services

5. Service Pricing

5.1 Assessment Fees

  • Basic assessment: Free
  • Detailed assessment: 50 DKK
  • Expert consultation: 100 DKK

5.2 Repair Costs

  • Minor repairs: 75-150 DKK
  • Major repairs: 200-400 DKK
  • Custom work: Quoted per project

6. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • Photographic documentation of repairs
  • Satisfaction guarantee on all services
  • Follow-up quality checks

7. Service Request Process

7.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

7.2 Required Information

  • Product name and type
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged areas
  • Preferred service timeline

8. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine materials

9. Contact Us

For questions about our Service Policy or to request service, please contact us:

  • Email: ask@nordsocks.com
  • Phone: +45 65 95 43 11
  • Address: Thors Bakke 2, 8900 Randers, Denmark