For personalized items, orders cannot be cancelled or refunded after 24 hours. Design modifications may be possible - please contact us at ask@nordsocks.com. Additional fees may apply for modifications and reproduction.
Return Period
- Our return policy extends to 30 days from the delivery date
- Returns are not accepted after the 30-day period has expired
- All returns must include original proof of purchase
Eligible Items
We accept returns on products that:
- Were shipped by NordSocks
- Are in original, unworn condition
- Have manufacturing defects
- Were incorrectly shipped items
- Do not meet our quality standards
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made socks
- Items marked as final sale
- Socks that have been worn or washed
- Items without original packaging
Refund Process
- Once we receive your return, we will inspect the item(s)
- You will receive an email notification of the inspection result
- If approved, your refund will be processed
- Credit will be applied to your original payment method
Please note: Shipping costs are non-refundable. Return shipping costs will be deducted from your refund amount.
Important Notes
- The return shipping address is different from the original shipping address
- We are not responsible for items returned to the original shipping address
- Multiple-item orders will receive partial refunds for defective items only
- Failed deliveries due to incorrect addresses are not eligible for refunds
- Lost packages in secure delivery areas (with carrier confirmation) are not eligible for refunds
Refund Timeline
- Inspection period: 1-2 business days
- Refund processing: 2-3 business days
- Bank posting time: 2-5 business days
Return Instructions
- Contact our customer service for a return authorization
- Package your items securely in original packaging
- Include your order number and return reason
- Ship to the provided return address (not the original shipping address)
- Keep your return tracking number
Contact Us
For questions about returns or refunds, please contact us:
- Email: ask@nordsocks.com
- Phone: +45 65 95 43 11
- Address: Thors Bakke 2, 8900 Randers, Denmark